FAQs

Check out our Frequently Asked Questions!

FAQs2022-09-20T11:00:25-07:00

Gym FAQs

How do I get 24 hour access?2022-11-11T05:57:36-08:00

You must visit the front desk and fill out our 24 hour Disclaimer form and then email [email protected] to receive access.

What are your staffed business hours?2022-10-31T11:10:02-07:00

MON – THURS: 7:00am – 8:00pm
FRI: 7:00am – 5:00pm
SAT – SUN: 7:00am – 3:00pm

24/7 access available for members via Open Path

Can I use my membership at all locations?2022-09-19T10:13:56-07:00

Yes! With the exception of Sonoma Fit Pool Club, which requires a separate membership. Or you can purchase a day pass for $25.

Do you have heavy weights?2022-09-19T10:09:39-07:00

Yes, our dumb bells go up to 125 pounds and we have an Olympic rig with bumper plates, a full line of Atlantis plate loaded equipment and multiple squat racks.

Do you have classes appropriate for seniors?2022-09-19T10:09:12-07:00

Yes, we have multiple classes appropriate for the senior population including circuit training, TRX and yoga.

Do you have childcare?2022-09-19T10:08:37-07:00

We do not have childcare at this time.

​Do you accept all major Credit Cards?2022-09-19T10:07:08-07:00

Yes (including American Express)

Is there an annual club enhancement fee?2022-09-19T10:06:39-07:00

Yes, there is a $75 club enhancement fee (in most cases charged on March 15th). We use those funds to reinvest in the club. This fee is charged for every member, regardless whether you are on an individual or family membership.

If you pay for an annual membership, the enhancement fee is waived.

Who do I contact if I have questions about my account?2022-09-20T10:58:20-07:00

Sonoma Location

Contact [email protected] with your name, number, and a brief description of the issues you’re having with your account. You can also call us at 707-721-1394.

Petaluma Location

Contact [email protected] with your name, number, and a brief description of the issues you’re having with your account. You can also call us at (707) 210-0721.

Novato Location

Contact [email protected] with your name, number, and a brief description of the issues you’re having with your account. You can also call us at (415) 858-1250.​

Can I take a class or use the gym if I’m not a member?2022-09-19T10:08:00-07:00

YES! Day passes are $25/day with unlimited access to Sonoma Fit. (24 Hour Access not included)

7 day passes are available for $70 and must be used on consecutive days.

How do I refer a friend?2022-09-19T09:54:28-07:00

You can refer a friend through our Sonoma Fit app by clicking the “Refer a Friend” icon. If they join, you will earn points towards free merchandise and personal training.

Do you have locker rooms?2022-09-19T10:10:01-07:00

Yes, we have locker rooms with showers. We also provide towel service, shampoo, conditioner, body wash, and hair dryers.

What shoes can I wear to an indoor cycle class?2022-09-19T10:10:28-07:00

You can wear stiff sole tennis shoes or cycling shoes with SPD clips.

If I do not attend a group fitness class I signed up for what happens?2022-09-19T10:10:52-07:00

For all group exercise classes – there is a 12-hour cancellation policy. If you do not show up for a class in which you have reserved a space, you will be charged a $10 fee. You may cancel class using the app, or if you are within 12 hours of class start time, call the front desk.

How do I sign up for a class?2022-09-19T10:11:51-07:00

Log into your Sonoma Fit app by Net Pulse or click here to choose a location, select “Find a Class”, click on the class you would like to attend, followed by selecting “Book Now”. You can sign up for classes through the app or online via your Myiclub Account.

Are group exercise classes included in my membership?2022-09-19T10:12:20-07:00

Platinum members have access to all group exercise classes. This does not include group classes at Sonoma Fit Pool Club or Pilates Reformer classes.

Is the Sonoma Fit app available for both iPhone and Androids?2022-09-19T10:13:12-07:00

Yes. The app for Sonoma Fit can be found by searching “Sonoma Fit” in the App Store or Google Play. Please note, you must be a member in order to use the app.

How do I cancel my membership?2022-09-19T10:05:47-07:00

30 days notice prior to the next billing cycle (1st of the month) is required to terminate any membership.

Please email [email protected] in order to cancel your membership. Each member is required to cancel your individual membership regardless if you are on an individual plan or family plan.

If you are on a contract, you will be charged an early cancellation fee if canceled prior to the expiration date. If you discontinue or have a lapse in your membership, there is a $99 fee to reinstate your membership within a 12 month period. After one year of not being a member, you must pay the current enrollment fee to reinstate your membership.

How do I freeze my membership?2022-09-19T10:06:08-07:00

Medical Freeze: If you are unable to use the facility because of injury, you may put your membership on hold for a $15 per month fee (two months max with a doctors note).

​Please email [email protected] AT LEAST 5 days before the 1st of the month (when dues are taken out).

Pool FAQs

Who do I contact if I have questions about my account?2022-09-19T10:58:15-07:00

Contact [email protected] with your name, number, and a brief description of the issues you’re having with your account. You can also call us at 707-939-8833.

How do I cancel my membership?2022-09-19T10:57:55-07:00

30 days notice prior to the next billing cycle (1st of the month) is required to terminate any membership.

Please email [email protected] in order to cancel your membership. Each member is required to cancel your individual membership regardless if you are on an individual plan or family plan.

If you are on a contract, you will be charged an early cancellation fee if canceled prior to the expiration date. If you discontinue or have a lapse in your membership, there is a $99 fee to reinstate your membership within a 12 month period. After one year of not being a member, you must pay the current enrollment fee to reinstate your membership.

How do I freeze my membership?2022-09-19T10:57:27-07:00

Medical Freeze: If you are unable to use the facility because of injury, you may put your membership on hold for a $15 per month fee (two months max with a doctor’s note).

​Please email [email protected]

Is there an annual club enhancement fee?2022-09-19T10:57:02-07:00

Yes, there is a $75 club enhancement fee (in most cases charged on August 15th). We use those funds to reinvest in the club. This fee is charged for every member, regardless whether you are on an individual or family membership. Under 14, no enhancement fee.

If you pay for an annual membership, the enhancement fee is waived.

​Do you accept all major Credit Cards?2022-09-19T10:56:36-07:00

Yes (including American Express)

Can I take a class or use the pool if I’m not a member?2022-09-19T10:56:17-07:00

YES! You have 2 options. Day passes are $35/day, $25/day for Sonoma residents (including Glen Ellen and Kenwood).

5 day passes are available for $100 and must be used on consecutive days.

Do you have childcare?2022-09-19T10:55:43-07:00

We do not have childcare at this time.

Do you have classes appropriate for seniors?2022-09-19T10:55:24-07:00

Yes, all classes appropriate for the senior population.

Do you have locker rooms?2022-09-19T10:55:00-07:00

Yes, we have locker rooms with showers. We also provide shampoo, conditioner, body wash, and hair dryers.

Are group exercise classes included in my membership?2022-09-19T10:54:36-07:00

Yes, members have access to all group exercise classes.

Are you open all year?2022-09-19T10:54:17-07:00

YES! We are open all year and the outdoor pool is heated to 81 degrees throughout the winter.

How many pools do you have?2022-09-19T10:53:55-07:00

We have three heated mineral pools. Up to 9 outdoor lanes (81 degrees) for lap swimming, heated indoor pool (90 degrees), hot tub (101 degrees), and boutique gym.

What are your staffed business hours?2022-09-19T10:53:31-07:00

MON – FRI: 5:30am – 8:00pm
SAT – SUN: 8:00am – 6:00pm

Sonoma Fit Pool Club does not have 24/7 access at this time.

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